How To Use Curbside Pickup For Your Custom App

We’re excited to launch Ordrslip’s latest feature, Curbside Pickup! With this new option, your customers will enjoy the convenience of ordering their favorite items without having to leave their car.

The best part? We’ve made Curbside Pickup easy for your customers and your staff to use.

In order to utilize Curbside Pickup, your mobile app will need to be on version 2.10.0 or higher, OFK will need to be on version 1.12.4 or higher, and Admin Dashboard will need to be on version 1.8.5.

Getting Started

In your admin dashboard, navigate to Configurations in the side menu then select Locations, scroll down and you'll see the enable/disable curbside area. You can toggle this on or off from there, but if you click the edit button you are taken to another screen that allows further configuration.

On the next screen you will be able to toggle curbside on/off, you can select to match parameters you may have set up for other locations (if you have them), and even set a minimum subtotal for curbside. Minimum subtotals and matching other locations are completely optional. Once you are done, click the save changes button.

Current Orders

Track all of your curbside pickup orders through your Order Fulfillment Kiosk (OFK). Here, you’ll find orders that are:

Pending
In Progress
Ready

Click on a particular order for special customer instructions.

Customer Check-In

After a customer places an order, a button on the Thank You page will allow them to check-in once they arrive at your location. The customer should tap the “Check-in for Curbside” button, which will redirect them to tap the “I’m Here” button to let your location know they have arrived.

You’ll get a notification when a customer arrives. If their order isn’t ready yet, you can hit “snooze” until it’s completed.

Ready Orders

Once a customer’s order is ready, you can verify the vehicle information from the order to quickly identify their vehicle and take it out to them. You will see vehicle information (make/model, color, and license plate) on their ticket so you can quickly identify the customer.

Complete Orders

Once you’ve dropped off their order at Curbside Pickup, you can mark the order complete in the OFK.

If you have any questions or need more info on how to navigate Curbside Pickup, we’re here to help!

Email our support team at support@ordrslip.com for more help.